Privacy Policy

This Privacy Policy Statement sets out how & why Gold Seal Home Care Ltd uses and protects any information you give us.

Gold Seal Home Care Ltd review this policy regularly and may change this policy without notice. You should check our policy here to ensure that you are up to date with any amendments.

This policy was last updated and is effective from 24/05/2018.

Privacy Policy – What Information we Collect

We may collect the following information:

  •       -   name and title

  •       -   contact information including mobile, landline & email address

  •       -   other information relevant to customer surveys and / or offers

What We Do With & How Long We Store The Information We Gather

We require this information to understand your needs and provide you with information, quotations or provide a service.

If you have contacted us and requested information or a quote: The lawful reason we have for processing your information is consent.

In this case we will keep your details on record for a minimum of 3 months and a maximum of 2 years.

Where you decide to purchase goods or enter a contract for products or a service: our lawful reason for processing your data is contract:

As most of our products have a 10 year Guarantee we will hold records for a 10 year period, unless otherwise instructed.

Internal Record Keeping

We may use the information to improve our products and services.


Opt In / Opt Out

We may periodically send a promotional email about new products, special offers or other information which we think you may find interesting using the details you have provided

Privacy Policy – Security of Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure Gold Seal Home Care Ltd have suitable safeguards in place to protect the information we hold on file.

 

Privacy Policy – How we Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Privacy Policy – Links To External Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site we are no longer responsible for your Data. Therefore, please be vigilant you should review the privacy policy statement applicable to the website in question.

Privacy Policy – Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

We will NEVER pass your information to any outside company for marketing purposes.


If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting and only if you have previously given consent for this to happen.

If you would like to be completely removed from our database please let us know by contacting us at Gold Seal Home Care Ltd, 60-66 Dykehead Street, Queenslie Industrial Estate, Glasgow, G33 4AQ

Who is a vulnerable customer? Who is a vulnerable customer?


All customers must be 18 years of age or over. A vulnerable customer is a customer who is over 18 but who is, or maybe, unable to take care of themselves or protect themselves against significant harm or exploitation. This may be because they have a mental health problem, a disability, visual or hearing problems, or are old and frail, or have some form of illness.
1. You must withdraw from an appointment if a customer appears to be vulnerable e.g. frightened or confused. You must then immediately report details to your line manager in order that an entry can be recorded on the Company Systems. 2. There are many conditions that could define a Person as Vulnerable. This can include but is not restricted to someone who is; ill or infirm, elderly, mentally instable, blind or partially sighted, deaf, under stress from personal circumstances including divorce or bereavement, or who appears frightened and/or confused. 3. If in any doubt you must ask the customer if there is anyone that the customer usually takes advice from, with regard to maintaining their home or with regards to items of expenditure. If there is then you should ensure that this person is present when you visit the customer. 4. In some cases it may be necessary to draw the customer’s attention to defects within their home. Our policy is that you should not explain these issues to any customer in a manner that would cause them anxiety or distress. You should be especially mindful of this in respect of elderly/vulnerable customers. 5. If a customer decides to use our services you must be satisfied that they fully understand the scope of the work to be done and the price payable. 6. You must be satisfied that they can afford the charges without suffering financial hardship. 7. Ensure that no customer is put under pressure that will make them feel obliged to buy. You should be especially mindful of this when dealing with vulnerable customers. 8. You should always ensure that the customer understands the conditions of their contract, their rights of cancellation and the terms of the guarantee. 9. If the customer wishes to proceed you should ensure that they do not want to contact anyone else first, before signing an order. 10. Only once all of these conditions are met can you accept a contract for work. 11. Contracts taken from all customers who may fall into this category must be verified by a manager, over the phone, prior to the representative leaving the customer’s house. It must be remembered that elderly customers can appear very lucid and interested initially but can quickly become confused or distressed. An order must never be taken if there is even the slightest doubt of the customer’s full understanding of the contract and the cost involved.
The Company reserves the right to withdraw from a contract at any time if it feels inappropriate to proceed with work due to the vulnerability of the customer.This procedure must be adhered to at all times in our dealing with customers. Please sign this form below to confirm that you have read and understood the instructions above.
Tel: 0141 550 1900 Email: info@goldsealhomecare.com
All customers must be 18 years of age or over. A vulnerable customer is a customer who is over 18 but who is, or maybe, unable to take care of themselves or protect themselves against significant harm or exploitation. This may be because they have a mental health problem, a disability, visual or hearing problems, or are old and frail, or have some form of illness.
1. You must withdraw from an appointment if a customer appears to be vulnerable e.g. frightened or confused. You must then immediately report details to your line manager in order that an entry can be recorded on the Company Systems. 2. There are many conditions that could define a Person as Vulnerable. This can include but is not restricted to someone who is; ill or infirm, elderly, mentally instable, blind or partially sighted, deaf, under stress from personal circumstances including divorce or bereavement, or who appears frightened and/or confused. 3. If in any doubt you must ask the customer if there is anyone that the customer usually takes advice from, with regard to maintaining their home or with regards to items of expenditure. If there is then you should ensure that this person is present when you visit the customer. 4. In some cases it may be necessary to draw the customer’s attention to defects within their home. Our policy is that you should not explain these issues to any customer in a manner that would cause them anxiety or distress. You should be especially mindful of this in respect of elderly/vulnerable customers. 5. If a customer decides to use our services you must be satisfied that they fully understand the scope of the work to be done and the price payable. 6. You must be satisfied that they can afford the charges without suffering financial hardship. 7. Ensure that no customer is put under pressure that will make them feel obliged to buy. You should be especially mindful of this when dealing with vulnerable customers. 8. You should always ensure that the customer understands the conditions of their contract, their rights of cancellation and the terms of the guarantee. 9. If the customer wishes to proceed you should ensure that they do not want to contact anyone else first, before signing an order. 10. Only once all of these conditions are met can you accept a contract for work. 11. Contracts taken from all customers who may fall into this category must be verified by a manager, over the phone, prior to the representative leaving the customer’s house. It must be remembered that elderly customers can appear very lucid and interested initially but can quickly become confused or distressed. An order must never be taken if there is even the slightest doubt of the customer’s full understanding of the contract and the cost involved.
The Company reserves the right to withdraw from a contract at any time if it feels inappropriate to proceed with work due to the vulnerability of the customer.This procedure must be adhered to at all times in our dealing with customers. Please sign this form below to confirm that you have read and understood the instructions above.

 

 

Address

Gold Seal Windows
60-66 Dykehead St,
Queenslie Industrial Estate,
Glasgow,
G33 4AQ

Contact

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0141 550 1900

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